At Phloret, we want your skincare to reach you quickly, safely, and in perfect condition. Here's everything you need to know about how we ship your order.
Order Processing Time
- Orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).
- You will receive an email/SMS confirmation with your tracking details once your order has been dispatched.
- Orders placed after 4:00 PM IST will be processed the next business day.
Shipping Time & Delivery
- We currently ship all over India.
- Estimated delivery time is 3–5 business days from the date of dispatch, depending on your location.
- Delivery to remote or non-serviceable pincodes may take 1–2 additional days.
- Delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, or regional restrictions beyond our control.
Shipping Charges
- We offer free shipping on all orders across India — no minimum order value required.
Order Tracking
- Once your order is shipped, you'll receive a tracking link via email/SMS.
- You can also track your order anytime using the Track Your Order option on our website.
- Please allow 24 hours for tracking information to update after dispatch.
Cash on Delivery (COD)
- COD is available on select pincodes.
- A nominal COD handling fee of ₹79 may apply, and will be shown clearly at checkout before you place your order.
Delays & Exceptions
- During sale periods, festive seasons, or unforeseen circumstances (strikes, natural disasters, courier network issues), delivery may take longer than the estimated window. We appreciate your patience and will keep you updated.
- If your order hasn't arrived within the estimated delivery window, please reach out to us at Info@phloret.com or 7520067103 and we'll look into it right away.
Incorrect or Incomplete Address
- Please double-check your shipping address at checkout. Phloret is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.
- If a package is returned to us due to an incorrect address, we will reach out to arrange reshipment; additional shipping charges may apply.
Damaged or Lost Packages
- All orders are carefully packed to prevent damage in transit.
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging, and we'll resolve it promptly (replacement or refund as applicable).
- In the rare case a shipment is lost in transit, please contact our support team — we'll investigate with the courier partner and make it right.
Contact Us
For any shipping-related questions, reach out to us:
- Email: Info@phloret.com
- WhatsApp: 7520067103
- Hours: Mon–Sat, 10 AM – 6 PM IST