Return & Refund Policy

At Phloret, we want you to love your skincare. If something isn't right, here's how our return and refund process works.

Return Eligibility

Because our products are skincare items that come into direct contact with skin, we can only accept returns in the following cases:

  • The product arrived damaged, leaking, or broken
  • You received the wrong product or wrong variant
  • The product is defective (e.g., seal tampered, unusable on arrival)

For hygiene and safety reasons, we are unable to accept returns or exchanges on products that have been opened, used, or where the seal has been broken, unless the product itself is defective or damaged.

Return Window

  • You must report an issue within 48 hours of delivery by contacting us with your order number and photos of the product/packaging.
  • Requests raised after this window may not be eligible for return or refund.

How to Request a Return

  1. Email info@phloret.com or call +91 75200 67103 with your order number.
  2. Attach clear photos of the product and its packaging showing the issue.
  3. Our team will review your request within 1–2 business days and confirm next steps.
  4. If approved, we'll arrange a reverse pickup (where serviceable) or ask you to ship the item back — we'll guide you through whichever applies.

Refunds

  • Once the returned product is received and inspected, we'll notify you of the approval or rejection of your refund.
  • Approved refunds are processed within 5–7 business days to your original payment method.
  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit — we'll confirm the mode with you.
  • Shipping charges (if any were paid) are non-refundable unless the return is due to our error (wrong/damaged/defective item).

Exchanges

  • We currently offer exchanges only for wrong item(s) received or defective products, subject to stock availability.
  • If the item you want is unavailable, we'll process a refund instead.

Order Cancellations

  • Orders can be cancelled before they are shipped. Once an order is dispatched, it cannot be cancelled, but you may initiate a return upon delivery as per the eligibility above.
  • To cancel, contact us as soon as possible at info@phloret.com with your order number.

Non-Returnable Items

  • Products marked as "Final Sale" or purchased during clearance/special promotions are not eligible for return, unless damaged or defective on arrival.
  • Gift cards, if offered, are non-returnable and non-refundable.

Contact Us

For any return, refund, or cancellation questions:

  • Email: info@phloret.com
  • Phone: +91 75200 67103
  • Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Registered Business: Phloret Skin Care (Proprietor: Deepak Rana) Ground Floor, H.No. 904, Room No. 04, Near Oil Mill, Chakkarpur, Gurugram, Haryana – 122002, India GSTIN: 06BEOPR9464L1ZI

Phloret reserves the right to update this Return & Refund Policy at any time. Changes will be reflected on this page.